Student Grievance Redressal

Here at Whitcliffe College, RAK, we are committed to ensuring an exceptional student experience. While striving for excellence, Whitcliffe College, RAK acknowledges the importance of continuous improvement. Therefore, we have established a dedicated Student Grievance Redressal department. If you ever feel there are areas where we can enhance our services, you can submit a ticket through our ATMS Ticketing System. Simply log in using your credentials on the Learning Management System (LMS) to raise your concern.

https://lms.atmsstudentgateway.com/

Once a complaint is raised, the designated student support officer at Whitcliffe College, RAK will promptly receive the notification and contact the student to address the issue within 24 hours. A confirmation email will be sent accordingly.

If a grievance or complaint persists beyond 24 hours without resolution by the student support officer, it will be escalated to the Head of the Department, who will arrange a meeting. Following this meeting, the student will receive an email containing all relevant details.

Should your concerns remain unresolved by the designated authority even after 24 hours, you have the option to escalate the matter by contacting the Ras Al Khaimah Department of Knowledge (RAK DOK) Hotline via email. They are dedicated to upholding the highest standards of quality, particularly in enhancing the student learning experience.